Delivery Options & Returns Information
Christmas Delivery Details Christmas Delivery Details
Delivery
Delivery Options Standard
Standard Delivery €1.99 / FREE ***
2 - 4 Working Days, Mon - Fri
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  • *** = Get this service for FREE if you spend €35 or more.
  • Our courier will deliver your parcel between the hours of 8am and 6pm, Monday - Friday. A signature may be required on receipt.
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
Delivery Options Click & Collect
Click & Collect FREE
Same Day** or 2 - 7 Working Days, Mon - Fri
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  • This option allows you to have an order delivered to any of our stores nationwide and you may choose any of our delivery options. **If your order is in stock at your chosen store you could even collect the same day.
  • The checkout will automatically check stock at your local store and make you aware of the quickest collection times available.
  • You can also select other stores throughout the country.
  • You will have the option of being notified by text message when the order is available for collection.
  • Details of the store address and opening times will be in your Order Confirmation email.
  • Please note that you must collect your order within 30 calendar days starting from the day of delivery at the chosen store. If you do not collect your order within 30 calendar days your order will be cancelled by us and a refund processed.
  • Any delivery charge paid at time of ordering will be deducted from your refund.
Delivery Options Express
2 Working Day Delivery €4.99
Nominated Day Delivery Order before 5:30pm Mon - Fri
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  • Our courier, DPD, will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday.
  • Full tracking of your parcel is available using the link provided in your Despatch Notification email.
  • If you selected Nominated Day, your order will arrive on the day specified at the time of ordering. You must place your order before 5:30pm Monday – Friday for delivery in the next 2 working days
  • If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
  • If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
International Delivery
International Delivery From €2.49
Up to 7 Working Days
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Country List
Days
Charge
Belgium
3-5
€3.69
France
3-5
€3.99
Germany
3-5
€2.49
Italy
4-6
€4.99
Poland
5-7
€8.49
Spain
4-6
€3.99
United States
5-7
€5.99

Deliveries will be attempted Monday to Friday. In some countries a Saturday delivery may be available but not always guaranteed.


We cannot carry out International deliveries on Public/National Holidays in the destination country.


Your order may not be dispatched on a UK Bank Holiday.


Deliveries within the EU will not incur any import or export duties. However, other countries may be subject to customs, legal and regulatory restrictions. You are responsible and required to pay additional taxes, fees, levies or duties as applicable.


Full tracking of your parcel is available using the link in your Dispatch Notification email (excluding Spanish Postcodes 35, 38, 51 and 52)

Returns
Store Returns FREE
12 Months Peace of Mind
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For an immediate refund or exchange, you can take the item in its original unworn condition to any of our stores.

Please note you must have your delivery note with you.

For a full list of stores in your area please use our Store Locator

Postal Returns
Return your order back to us
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We will issue a refund on receipt of the item in its original unworn condition.

Please note:

- the item is your responsibility until it reaches us.

- the cost of returning the item to us is your responsibility.

- unless sent by Special Delivery the parcel may take up to 7 working days to reach us.

Please complete the table on the delivery note and send it with the parcel to:

Shoe Zone

Online Returns

Humberstone Road

LEICESTER

LE1 2LH

We are unable to process any exchange requests by post. If you require an exchange, please take your item to a store of your choice.

Faulty Returns
Unworn items
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  • If the item received is faulty on receipt, please contact Online Customer Services quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise how to proceed with the return.
  • Alternatively, you may also return this item to any of our stores nationwide.
International Returns
12 Months Peace of Mind
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We make every effort to ensure that your order is carefully dispatched to you – we hope that you are happy with your purchase.


However, if you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 12 months from the date of delivery to:


Shoe Zone International Returns
Humberstone Road
Leicester
LE1 2LH
United Kingdom


If the item received is faulty or develops a fault, please contact our Customer Services Team quoting your order number and they will be more than happy to advise on the return/replacement of your item.


Visiting the UK? You can also return your items to any of our stores nationwide for an instant refund or exchange. To find a store near to your UK visit click here


Need help?

Contact our customer services team:

Opening Times
Sun 9am - 5pm and Mon - Fri 8am - 6pm
Customer Service Phone
+44 116 222 3113
We currently only deliver to the ROI. To have your order delivered to a UK address switch the site to the UK version here. UK Working Days are Monday to Friday excluding Public and Bank Holidays. Next Day Orders placed after 5:30pm on a Thursday or on a Saturday/Sunday will be delivered the following Wednesday.